Privacy Policy
Last Updated: July 14, 2023
Introduction
At Listen Buddy ("we," "our," or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. By accessing or using Listen Buddy, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Name and email address when you create an account
- Billing information if you subscribe to a premium plan
- Information you provide when contacting customer support
Content Information
- PDF documents you upload for conversion
- Text extracted from your documents
- Audio files generated from your documents
Usage Information
- How you interact with our website and services
- IP address and device information
- Browser type and operating system
- Pages you visit and features you use
- Time spent on our website and services
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process and complete your requested conversions
- To manage your account and provide customer support
- To improve and optimize our website and services
- To communicate with you about your account or our services
- To detect, prevent, and address technical issues
- To comply with legal obligations
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Your uploaded PDF files are temporarily stored during the conversion process and are automatically deleted once processing is complete. Generated audio files are stored in your account for a period determined by your subscription plan (30 days for free accounts, longer for premium plans).
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Third-Party Services
We may use third-party services to support our website and services, including:
- Cloud storage providers to securely store your files
- Payment processors to handle transactions
- Analytics services to improve our website and services
- AI and text-to-speech services to process your documents
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing of your information
- The right to data portability
To exercise these rights, please contact us at privacy@listen.oswalpalash.com.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@listen.oswalpalash.com